Website feedback and corrections
You can use the website contact channel to report an incorrect link, unclear wording, accessibility issue, calculator interface problem, or information that may need re-verification.
Do not include a full Reference Number, Customer ID, CNIC, home address, bill image, or payment receipt unless it is genuinely necessary. Mask account identifiers where possible.
Billing or electricity complaints
MEPCO Bill cannot correct bills, update payments, restore supply, inspect meters, approve connections, or decide complaints. Use the MEPCO complaint guide to reach the verified official channel.
Technical issue reports
When the website contact channel is available, include the page address, device or browser, the action you attempted, and a short description of the problem. Never send a password or an unmasked consumer identifier.